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How can I ensure the success of a call center business?

I and a number of my friends pool together our resources to put up a call center business. What should we do to ensure its success?

Public Comments

1. Hire people who speak English as a first language.
2. Don't hire staff with indian accents because they will automatically be hung up on. And don't do it in Australia because we have a DO NOT CALL register and it is illegal to call registered phone numbers, like me : )
3. I think you should first consult with those who already have a running call center. Ask them for advice and tips. You can also seek the assistance of businessmen who are engage in this type of investment. Few days ago I come across an article that could answer your question. Just visit the link provided below. Good luck!