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SAMS CLUB TIRES - Buy it if you have time, and dont care about the rotation and balancing service time !?

I purchased tires at Sams Club, I based my decision on price, quality, service. Price -better than all stores around when I compared the same set of 4 wheels. Quality- same tires as competitors and its still in service, so its good quality. Sams Club employees Service- below average!!!! I want to find out if other Sams Club business/personal members experience the same problems I had when I took the car for the 'free' tire rotation and balancing service? Every 6000-8000 miles I take my car in for the tire rotation and balance at Sams Club. This was part of the package that was sold when I purchased the tires. The problem is: 1) When I purchased I was told that the service is good for the life of the tire and I dont have to be a memer So, last year I cancelled my memebership and this weekend I was denied service unless I enroll again. (Sams Club lied to me when I purchased the tires about the services) 2) Also I waited 2.5 hrs for the service to be completed (normal per Manager).

Public Comments

1. I've bought tires at Sam's based on price and have never been dissatisfied with the rotations. I saved $300 on the tires for my van.
2. Ok, this kinda sucks for me, cause I just purchased tires from Sams. But you're right... the quality of the job was awesome, but the customer service is way lacking. Thought it was just me. Now I am worried about when it comes time to get MY tires rotated for "free"... I'm not a member anymore either. Maybe we could join forces and protest together lol.
3. I don’t know anything about the card issue I would look on the original paper work and see what it says if anything about membership card read small print also... As far as the time it takes to get the work done it does take no more then 30 minutes to do a rotate & balance but that’s if there is no other customers in line how they work is first come first served your best bet is to get there first thing in the morning when they first open up so there wont be as long as a wait time our wait time is usually 90 minutes because we always have cars in the shop being worked on and we only do Oil Changes & Tire Work... If your paper work don’t say anything about membership tell them you want the phone number to there DM {District Manager} You will be surprised @ the service you will get saying this to them. Good Luck