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Applied for a job that a know nothing of...(HELP)?

I recently applied for a job with Cablevision as a tech support. The problem I have very minimum training in Tech support!. Here what the job posting says. Title Technical Support Representatives Cablevision Division Cable and Communications Operations Department Name Phone Ops TSG-LI Requisition ID 6172BR Position Type Full Time Description In this position, you will troubleshoot Level 2 Technical Support calls from Optimum Online and Optimum Voice customers who are using the supported software/hardware. This is done providing the highest quality customer service. Troubleshooting requires guiding and educating customers through established troubleshooting procedures. Qualifications Successful candidate will be professional, career minded, highly motivated and customer friendly. Minimum requirements include complex knowledge of DOS, Win 95, 98, NT, 2000, XP, Apple/MAC, Internet communications, and protocols. Candidates are also required to have outstanding MS Office (cont) skills and demonstrated expertise in one or more of the following specialties: Network (RF troubleshooting, E-Mail, DHCP server, routers), Systems Hardware, Software, Operating Systems or New Technology. Prior call center experience is highly desirable here the part im not train in What should I say to impress the employer and what questions should I ask? can you help me????

Public Comments

1. Wow, I spent 2 years as a tech support for a US Govt agency and the only thing that I could tell you is that you better learn to fix computer issues. Experience will play the biggest part in everything you will be doing, since you don't have much the interviewer will most likely pick up on that. Here is how I would go about it: I would tell them that you have limited experience in the fields they mentioned but you are wanting to learn. Tell them that you are willing to go to any training courses that they might offer to further your skills in troubleshooting and network management. Leave yourself open to possibilities of shadowing someone else, or internships to gain the experience you need. Good luck, Chad
2. if you know very little about a job this is probably the best way to start a job as you will through time learn the job very well. As you start your colleagues will help you get used to it all and they will learn you how to carry out the tasks the quickest and easiest way. as you start a new job it is better that you don't try your hardest everyday as you will learn you don't get bonus points for the same work everyone else is doing. So my advice is sit back and observe your colleagues and ask them for help not your boss as they are bound to help your crisis and you will fit straight in and will not get fired.